ProductsMayo Clinic Tobacco Quitline:
Reports and Outcomes
Mayo Clinic Tobacco Quitline is a URAC-
accredited health call center.
Tobacco Quitline Reports and Results
Mayo Clinic Tobacco Quitline utilizes a proprietary database, tracking participants from the first call. At each follow-up call, the counselor records tobacco use status and other appropriate information into the database. To meet client reporting needs, our in-house programming staff takes a collaborative approach during the implementation phase to ensure we capture all key data elements required. By caller, Mayo Clinic Tobacco Quitline's database will track:
- Services provided
- Characteristics of caller, such as age, gender, educational level, household income
- Number of children in the home
- Other tobacco users in the home
- Tobacco consumption levels
- Past quit history
- Health history
- Current usage patterns
- Referrals
Monthly reports that include complete demographic information are provided. Quarterly work plan updates also are prepared. Reports can include the following data:
- The number of primary counseling enrollees, information-only calls, professional inquiry calls and referrals
- Stage and status at the time of enrollment and last contact
- Six-month outcomes
- Demographic information, including geographic and socioeconomic distribution of callers
- How callers learned about the Quitline
Each month, intake assistants make satisfaction survey calls to a statistically significant, random sample of enrollees. Satisfaction survey reports are delivered on an annual basis.
Reports can be transmitted electronically and/or a hard copy can be mailed. For clients who also purchase the Mayo Clinic EmbodyHealth portal, reports are available online through the Report Suite.
Tobacco Quitline Outcomes and Success Rates
Mayo Clinic Tobacco Quitline's research-based protocols have proved to be extraordinarily successful. In fact, 50% of those who complete our comprehensive program and 34% overall quit using tobacco!* We invite you to compare these success rates with other quitlines, or with the generally accepted quit rates of 5% for self-quitters and 10% for those who seek some form of cessation counseling, and discover the Mayo Clinic Tobacco Quitline difference.
In our most recent satisfaction survey, 95% of respondents said they would recommend Mayo Clinic Tobacco Quitline to their friends and family. This is a resounding testament to the compassion of our counselors, the clinical integrity of the program and the practical nature of our materials.
*Using industry-standard seven-day, intent-to-treat methodology established by the North American Quitline Consortium.
